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FAQ

Payment

1 What are the payment terms?

A deposit of 50% of the total price is required to secure the booking of your rental. The other 50% of the payment is due 60 days prior to your arrival unless stated otherwise.

Services

1 Is there a daily meal charge?

Yes, there will be extra fee charge for full daily meal addition.

2 What is included in the price of my rental? Do I have to pay more hidden fees or taxes?

The price is set including breakfast and tax, there are no more hidden fees unless extra fee charge for full daily meal.

3 Is there any staff at the villa and do we have to pay extra?

All include, no extra charge fee needed. Room will be cleaned once a day.

4 Is my breakfast included?

Yes, but if client wants to have full course for a day, they have to tell our staffs in advance. There will be choice of American, Continental, Indonesian or Balinese breakfast.

Terms and conditions

1 How do I find the villa? Can you arrange my airport transfer? Is it included?

It is possible, but client have to make request to our staff in advance and there will be extra fee charge accordingly.

2 What is the cancellation policy?

Deposits and balance payments are non-refundable unless stated otherwise. Should you need to cancel your booking, it is best to let us know as soon as possible as we will always try to negotiate a refund with the villa owner.

 

All refunds are subject to an administration fee of US$200. For Covid-19 bookings, you can check out our guest book.

3 Is it possible to include additional guests later?

Yes it is possible, but there will be extra fee charge.

Villa

1 Are there any restrictions with children?

Children under 10 years old should be under parental supervision while playing around swimming pool.

2 Is smoking allowed at the villa?

Yes, people can smoke around the villa.

3 Do we share the villa with other guests?

No, we rented whole villa exclusively to one person at a time.

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